REPAIRS

We're happy to help with any issues that arise within the first month of receiving your order– whether there's an issue with your piece or maybe you feel like a little tweak could make you fall in love with your jewellery that much more!

 

Cost: Free (0 months), Discounted (2-12months), Full Repair Cost (+12 months)

WITHIN THE FIRST MONTH: FREE / REPLACEMENT
If something has gone array with your piece, please, we will be very happy to help. To arrange a replacement for FREE please contact hello@lilyflojewellery.com  with your order number.

 

BETWEEN 2 and 12 MONTHS: DISCOUNTED 

We got you covered! Simply contact us and return your piece back to our studio for a rework. Depending on the rework required, we will charge a discounted fee for time and speak to you about the cost of any materials required. This will depend entirely on your situation and we'll be fair and sensible.

BEYOND 1 YEAR: FULL CHARGE REPAIR

We love that you have worn and loved your jewellery and totally understand that wear and tear can make things not work as well as before. Simply contact us and return your piece back to our studio for a rework. Depending on the rework required, we will charge a repair fee for time and speak to you about the cost of any materials required. This will depend entirely on your situation and we'll be fair and sensible.


To return an item, simply contact us at hello@lilyflojewellery.com to
REPAIR

Lily Flo Jewellery

68 Southway

London

N20 8DB 

UK

We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for parcels lost in transit.

"Ethical fine jewellery brand to watch"

Retail Jeweller, Professional Jeweller, The Jeweller, Jewel Street

FREE GLOBAL SHIPPING AND GIFT WRAPPING

ETHICAL, ENVIRONMENTALLY SUSTAINABLE AND RESPONSIBLE

HAND MADE WITH LOVE IN LONDON WITHIN 2 WEEKS

CUSTOMER SERVICE

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Lily Flo Jewellery

Made with Love from London

hello@lilyflojewellery.com

@ 2019

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