CARING FOR YOUR JEWELLERY
The Care Guide
Our jewellery is handcrafted using the finest, ethically sourced materials and designed for everyday wear. We put a lot of consideration into the materials we use. Our pieces are made to withstand real life, and with proper jewellery cleaning, they will continue to shine.
Wondering what material your piece is made of? We only use solid metal - whether that is Sterling Silver, 9ct gold, 14ct gold or 18ct gold.
All our metal is purchased from Cookson Gold who are part of the Heimerle + Meule GmbH group, and certified members of the Responsible Jewellery Council.
By nature, the jewellery industry recycles most materials due to their high value. There is also very little waste created during our manufacturing process. Any cut offs from making, go back into the raw materials mix, and will be used the next day to create another Lily Flo piece.
Solid gold is a precious metal that doesn't oxidize or discolour. Whether it is 9ct, 14ct or 18ct, each solid gold has a beautiful, yellow hue.
To ensure a positive impact on both the environment and local communities, 100% of solid elements are made with certified recycled gold and the chains are all made with a mix of recycled and responsibly mined gold.
HOW TO CARE FOR GOLD JEWELLERY:
To maintain the shine of your solid gold piece, scrub it lightly with a soft-bristled brush using warm water and detergent-free soap.
Then, buff gently with a clean cloth.
Store your pieces in a safe, dry place when not worn to protect them from the elements of daily exposure.
Ethically Sourced and Lab Grown Diamonds
Diamonds are one of the hardest natural substances found on earth - whether they were originally naturally mined (we use recycled or vintage diamonds) or lab grown - we are very happy to use either, so if you see a piece that you would prefer in either, then we'll be happy to make it for you.
Our high-quality diamonds (SI 1-2 clarity) are ethically sourced from our suppliers who follow conflict-free and socially responsible practices. We only use Kimberley Process certified diamonds, and have now only use recycled diamonds from vintage pieces which negate any issues with slavery or new mining.
Increasingly we are using lab grown diamonds. We love that every one is grown perfectly and we are able to get many more shapes and sizes than are available to us from vintage or natural as well as no issues with slavery, provenance, quality. We buy straight from the labs and are really excited to build on this side of the supply chain.
HOW TO CARE FOR OUR DIAMONDS
Use warm water, detergent-free soap and a soft-bristled brush, rinsing the diamond and setting afterward to ensure there is no residue.
Do not use steam or ultrasonic cleaners, as this can cause damage.
Store your diamond jewellery in a safe, dry place when not worn.
We use cultured pearls from oysters and freshwater mussels that we carefully select for our pieces.
HOW TO CARE FOR OUR FRESHWATER PEARLS:
Pearls are sensitive so don't forget to treat them with love.
Avoid direct contact with chemicals found in perfume or other cosmetics.
To help do so, make sure they are the last thing you put on before going out and the first thing you take off when you come home.
We only use ethically sourced and conflict-free natural, mineral gemstones, often GIA certified for their size and highly valued for their beauty, longevity and rarity.
HOW TO CARE FOR OUR NATURAL GEMSTONES:
To keep gemstones clean and shiny, scrub lightly with a soft-bristled brush, warm water and detergent-free soap.
Avoid chemicals or excessive temperatures when cleaning.
Store in a safe, dry place when not worn to protect them from the elements of daily exposure.
925 Sterling Silver is an alloy made of 92.5% pure silver and 7.5% copper. All of our sterling silver pieces are stamped with “925”.
HOW TO CARE FOR STERLING SILVER JEWELLERY:
Sterling silver jewellery will oxidize when exposed to the elements, so remove your silver
jewellery before exercising, washing your hands or showering.
Always apply perfumes, creams and hair care products before wearing your pieces.
To clean tarnished sterling silver jewellery, polish gently with a silver cloth.
Store in a safe, dry place when not worn to protect them from the elements of daily exposure
How do I keep my jewellery looking its best?
The polishing cloths included in each order are made of 100% cotton and have been treated with an anti-tarnish agent. To get the best results, simply buff your solid gold or sterling silver pieces until any imperfections or marks are no longer visible. Do not use the polishing cloth on oxidized silver pieces or directly on delicate gemstones, hard gemstones or pearls.
Always wash your hands after use and keep the cloth out of reach of children. Never wash the polishing cloth, as it will lose its effectiveness.
Do you have a warranty?
With our warranty, we’ve got your back! For two years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewellery occurs.
We’re confident in the quality of our product hence the 2-year coverage. The warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product or any modification to your product done by a third party outside of Lily Flo.