How long does it take to 'make to order'

All of our orders are made and packed by hand within 2 weeks (often sooner) with love and shipped within 1-2 working days. Lily Flo Jewellery will continue to fulfil customer orders and process returns/exchanges to the best of our ability.

Due to the use of DHL for our deliveries, we may experience some delays depending on DHL service levels in your area. Please check here for updates to their delivery service.

 

Does the jewellery come in a box?

Exclusive to LilyFloJewellery.com we offer beautiful premium luxury boxes. Every piece of jewellery comes in a Lily Flo Jewellery suede jewelry pouch inside a Lily Flo Jewellery branded box nestled in a bed of tissue paper. If you purchase multiple items, unless specified that each needs to arrive in a gift box, we may put more than one piece in a box at our discretion, depending on the size of the items. If you want to specify how your items are shipped, please enter your requests in the comments section at checkout.

 

 

What are your delivery options?

Lily Flo is pleased to offer UK, Europe and Worldwide Shipping.

UK FREE Royal Mail Special Delivery (1-2 working days)

Europe / Worldwide FREE DHL

 

 

Do I need to be in for delivery?

All our items are sent as “signed for” so you are required to be home to receive it. If you’re not at home, a delivery card will be left for you to rearrange delivery or collect from a local sorting office. DHL deliveries will ask for your contact telephone number to text you when they are close by or re-arrange as it convenient.

 

Do you delivery internationally?

We deliver worldwide via DHL. International orders may incur additional customs or import duty charges depending on the destination country. Please note that we do not cover these costs, therefore, you will be responsible for them. Unfortunately as these costs are beyond our control and vary between countries, we cannot advise prior to shipment how much they will be. If you would like to find out how much these charges will be, we recommend contacting your local customs office before placing an order.

 

 

What is your Returns policy?

In the unlikely event that you are unhappy with your purchase, we are happy to exchange or refund items within 14 days of delivery. We regrettably do not accept returns on earrings due to hygiene reasons, nor do we accept any made to order or engraved pieces back.

 

Do you offer free returns?

Please note that we do not cover the cost of returns. Please email us prior to returning your goods. If you’re located outside the EU, when posting your return, please mark on the outside of the parcel that this is a “return shipment to origin”, to ensure that the parcel is not held in customs.

 



What is your refund policy?



If the contents of your online order do not meet your expectations, you may return goods within 14 days of receipt for a refund or exchange.
In order to initiate any return or exchange please email hello@lilyflojewellery.com and send it to Lily Flo Jewellery, 68 Southway, Totteridge, London, N20 8DB with a note of your reference number and reasons for the return.


Please note all items will need to be returned in their original condition and with the tag attached. A refund is issued once we receive the unwanted item in its original packing with your details enclosed. During busy periods it can take up to 3 working days after your parcel has arrived with us to confirm a refund. It will then take a further 3-5 working days for the funds to appear in your account.

 

What is your gift return policy?

Items received as gifts may be exchanged for another item(s) of equal or greater value, excluding engraved, customised, personalised and special orders.

 

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