If you are not completely happy with your purchase, please contact us and return your item within 14 days of receiving your order.
CHANGE YOUR MIND
Pieces must be returned unworn, in the original packaging. Please include your order number with your return.
Unfortunately we are unable to accept returns on made to measure or personalised pieces.
EXTENDED PERIOD FOR GIFT
If you are buying a gift and you would like to arrange an extension of the returns period, we will be very happy to help. To arrange an extension please contact email@example.com prior to making your purchase.
Address for returns
To return an item, simply contact us at firstname.lastname@example.org within 14 working days and send your item to
Lily Flo Jewellery
We strongly recommend that you send your order back to us by recorded delivery. Whilst we offer free delivery on your purchase, we are not able to offer free returns. We cannot accept responsibility for parcels lost in transit.