Every piece of Lily Flo Jewellery is handmade to your exact requirements in our studio in London.
This means if you want to change the size, length, metal or gemstone of the piece we will be happy to make this happen for you, just email us at firstname.lastname@example.org
Normally, it means that we can make your piece usually within 5 working days.
All our fine jewellery is hallmarked in the UK at the Assay Office, fulfilling the requirements established by law on Precious Metals. This is a guarantee of the purity and quality of the metals used.
Every piece of Lily Flo Jewellery jewellery is guaranteed for 12 months from the date of purchase subject to normal conditions of "wear and tear".
Within this year of purchase, if your jewellery needs repair, please let us know via our Customer Care team at email@example.com and we will provide you with a full repair service free of charge. This warranty is in addition to other rights you may have in relation to the piece.
Lily Flo Jewellery
If the repair is significant, we would be happy to repair the piece, but would need to charge a nominal amount to cover materials, depending on the repair required.
1.1 This website lilyflojewellery.com (the "Site") is provided and operated by Lily Flo Jewellery Ltd ("we", "us" or "our"). We take the privacy of your information very seriously and believe that it is important for you to know what types of information we collect from the Site and how we treat information we may receive from you.
2 Personal Information
2.1 We may collect and store the following personal information about you:
(a) certain information required to register with the Site (including title, first and last name, telephone number, email address and delivery and invoice address);
(b) details of any requests for Products you make through the Site;
(c) billing information such as your credit card number and expiry date; and
(d) other information you generate as a result of Site interactions.
3 Automated Collection
We may automatically collect information such as the type of internet browser and operating system you use, the Internet Protocol (IP) address of the computer you are using, the website from which you linked to our Site and the website you visit as you leave the Site. We use this information to collect broad demographic information about the visitors to the Site and to improve the Site's content and to help us understand how users are interacting with the Site and services provided.
4.1 When you visit the Site we may store some information (commonly known as a "cookie") on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web.
4.2 Cookies can be categorised in accordance with the categories found in the ICC UK Cookie guide as set out below:
(a) strictly necessary cookies - these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies;
(b) performance cookies - these collect information about how visitors use a website, for example, by recording which pages users go to most often (usually on an anonymous basis);
(c) functionality cookies - these cookies allow a website to remember the choices a user makes, such as a user name or language preference; and
(d) targeting or advertising cookies - these collect information about a user's browsing habits and are usually placed by advertising networks with the website operator's permission.
4.3 Cookies can also be categorised in accordance with how long they are saved on your device. "Session cookies" are short-term cookies that are only saved on the computer's memory for the duration of a user's visit to the website, whereas "persistent cookies" remain saved in the computer's memory for a set period of time, even after the browser session has ended.
4.4 The following Cookies are set on the Site:
Google AnalyticsThese cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the Site and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be establishedPerformance Cookies
Session and persistent
To opt-out of Google Analytics:
Please be aware that even if you configure your browser settings to reject all cookies, your activity on KISSmetrics client websites will still be recorded by our service, unless you opt out of our service www.kissmetrics.com/privacy#controls
All information is anonymous. These cookies do not identify you as an individual Performance Cookies
Session and persistent
Google adwords conversion pixelThis third party cookie shows us how you found our Site and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to usAdvertising Cookie
5 Use of Personal Information
5.1 Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient and customised experience and to provide the Product(s) you may have requested.
5.2 By using our Site and providing your personal information, you agree that we may use your personal information in order to:
(a) administer the Site;
(b) process your order(s), including dispatch, payment and returns (if applicable);
(c) collect payment for any Products we provide to you;
(d) make general improvements to our Site and the Products we offer;
(e) analyse how customers are making use of the Site;
(f) resolve disputes and troubleshoot problems;
(g) enable third parties to carry out technical, logistical or other functions on our behalf;
(h) prevent, detect and investigate potentially prohibited or illegal activities (including fraud and abusive use of the Site), and enforce our Website Terms and Sale Terms; and
(i) notify you of certain offers and new products (subject to your right to unsubscribe or opt-out).
6 Sharing Personal Information
6.1 Credit or debit card payments will be collected by us. In order for payments to be processed you may need to provide some necessary details to our payment processor. We tell you about this at the point we collect that information on the Site.
6.2 We may also share your personal information with:
(a) other companies we have instructed to provide services or goods for us;
(b) law enforcement agencies, other governmental agencies or third parties if we are required by law to do so; and
(c) other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.
7 Links to and from other websites
7.1 We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Site and we recommend that you check the policy of each website you visit and contact its owner or operator if you have any concerns or questions.
7.2 In addition, if you linked to this Site from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party website and recommend that you check the policy of that third party website and contact its owner or operator if you have any concerns or questions.
7.3 You are not entitled (nor will you assist others) to set up links from your own website(s) to the Site (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.
8 Security and Storage of Personal Information
8.1 Although we maintain safeguards to protect your personal information from unauthorised or inappropriate access, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to us or provided through the Site.
8.3 If you use the Site while you are outside the EU, your information may be transferred outside the EU.
Where we use your personal information for mailing purposes, you will have the right to unsubscribe at any time. To unsubscribe just click on the unsubscribe link of any marketing email that you receive from us.
10 Contacting Us