DELIVERY
Delivery & Shipping
At Lucen, each piece is made with care, precision and intention.
We are a sculptural fine jewellery studio, and many of our designs are crafted to order.
Production Time
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Made to Order Pieces:
Most pieces are carefully handcrafted and ship within 3–5 weeks from your order date. If you need anything sooner or for a special occasion then let us know and we'll prioritise your order. -
Ready to Ship Pieces:
Selected items are available for immediate dispatch within 3–5 business days.
(Ready to Ship collections will be clearly marked.)
Shipping & Delivery
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United Kingdom:
Complimentary shipping on all orders.
Delivery via Royal Mail Special Delivery or DHL Express (insured and tracked). -
International Orders:
We ship worldwide via DHL Express.
Delivery times typically range between 3–7 business days depending on destination.
Duties & Taxes
For international orders, please be aware that import duties, VAT, or local taxes may apply depending on your country’s customs regulations.
These charges are the responsibility of the client.
We recommend checking with your local customs office for guidance prior to ordering.
Packaging
Each Lucen piece is presented in our signature packaging — ivory tones, sculptural textures, and quietly luxurious materials, designed to protect and honour your jewellery as an object of presence.
Order Updates & Tracking
Once your order has shipped, you will receive a shipping confirmation with full tracking details.
We are always here to assist — if you have any delivery questions, please email:hello@lucenjewellery.com
Delays & Craftsmanship Care
As each piece is carefully made, occasional delays may occur due to production schedules or the sourcing of exceptional stones.
We will always keep you fully informed throughout your order journey.
Lucen is committed to ethical production, trusted partners, and the highest standards of craftsmanship. Your piece is designed to be worn, treasured and lived with — a quiet act of becoming.