Commissions & Custom
Private Commissions & Custom Orders — Terms of Engagement
At Lucen, bespoke commissions are created through a collaborative process of design, craftsmanship, and quiet intention. Each private commission is individually sculpted to reflect the wearer’s story, making every piece entirely unique.
Consultation & Design Development
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The bespoke process begins with an initial consultation, either in person or remotely.
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During this stage, we explore your ideas, inspirations, materials, and design preferences.
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Following our consultation, you will receive a design proposal which may include sketches, renders, and material sourcing guidance.
Quotation & Pricing
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Once the design is agreed upon, a formal quotation will be provided.
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The quotation includes all materials, design work, labour, setting, finishing, and taxes where applicable.
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Prices are valid for 30 days from quotation, due to the fluctuation of metal and gemstone markets.
Deposit & Payment Schedule
To begin your commission, we require a non-refundable deposit of 50% of the agreed total. This secures your materials and studio time.
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The balance will be payable upon completion and prior to delivery.
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In certain complex or extended projects, staged payments may be agreed to reflect key milestones (design finalisation, stone sourcing, casting, etc).
Timeline
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Most commissions require approximately 8–12 weeks from deposit to completion.
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Exact timelines will be discussed based on design complexity, gemstone availability, and studio schedule.
Modifications
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Once production has commenced, design changes may not be possible.
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Any requested changes after approval may incur additional fees, to be agreed prior to further work.
Cancellations
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Once a deposit is received and work has commenced, the commission is considered firm and binding.
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Deposits are non-refundable as they cover design development, labour, and the sourcing of materials specifically for your piece.
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In exceptional cases of cancellation, Lucen reserves the right to retain part or all of payments made depending on the work completed.
Ownership & Studio Records
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All original design concepts remain the intellectual property of Lucen, unless otherwise agreed.
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We reserve the right to photograph and share completed works for portfolio and marketing purposes (client anonymity can be preserved upon request).
Collection & Delivery
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Upon completion and final payment, your commission will be carefully packaged and delivered via insured courier or made available for collection by appointment.
Aftercare
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Every Lucen commission includes long-term care advice.
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Complimentary annual inspections and cleaning are available for private clients by appointment.
Ethical Sourcing Commitment
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We work exclusively with trusted suppliers to ensure the ethical sourcing of all gemstones and metals.
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Transparency and integrity remain central to every commission.
Contact
For further information or to begin your bespoke commission, please contact: